I want my customers to be happy with the items I've made for them! Please take a few minutes to read the following information about shipping, processing times, returns, and refunds.
If you have any questions, please don't hesitate to contact me. I'm always happy to help! ?
SHIPPING INFORMATION
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
All orders are shipped through the United States Postal Service (USPS).
Unless otherwise specified in the product description, items in my shop are MADE TO ORDER. This means your item is individually cut and sewn AFTER your order has been placed.
Depending on my current production schedule, please allow approximately 1–2 weeks for processing before your order ships.
Some items are already sewn and ready to ship! You can find those in my READY TO SHIP NOW! collection.
PLEASE NOTE: I always do my best to ship orders as quickly as possible, but I cannot guarantee that an item will ship before the end of its estimated processing time.
Processing times are NOT the same as delivery times. USPS delivery times are additional.
HOW LONG WILL USPS TAKE TO DELIVER MY PACKAGE?
USPS provides the following estimated domestic delivery times:
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USPS Ground Advantage: Approximately 2–5 business days.
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USPS Priority Mail: Approximately 1–3 business days.
These are ESTIMATES, not guaranteed delivery dates.
Holidays, severe weather, and other circumstances beyond my control can cause shipping delays.
Once your package has been accepted by USPS, I have no control over how quickly it travels through their system.
NEED YOUR ORDER BY A PARTICULAR DATE?
Please contact me BEFORE placing your order!
Depending on my current workload, I may be able to rearrange my sewing schedule to accommodate a special deadline.
I can sometimes speed up the sewing process, but unfortunately, I cannot guarantee USPS delivery dates.
If you're on a tight schedule, you may want to consider upgrading to Priority Mail at checkout.
DO YOU SHIP INTERNATIONALLY?
I'm sorry, but I no longer accept international orders.
Between international taxes, customs duties, packaging regulations, and the different requirements imposed by individual countries, selling internationally has simply become too complicated for my small, one-woman business.
I apologize for the inconvenience!
RETURNS & REFUNDS
DO YOU ACCEPT RETURNS?
YES! I want you to be happy with your purchase!
Most standard, non-personalized items purchased from Laurie's Gifts are eligible for return, provided they are returned in the same brand-new, unused, unaltered, and resellable condition in which they were received.
Some exclusions apply, including personalized and individually customized items. Please read the complete policy below.
HOW DO I REQUEST A RETURN?
Please contact me within 14 days of receiving your order to request a return.
I'll provide the return instructions and the correct address for mailing your package.
Please contact me BEFORE sending anything back.
Include a copy of your original invoice or packing slip inside the return package so I can identify your order and process your refund correctly.
HOW LONG DO I HAVE TO RETURN AN ITEM?
Eligible merchandise must be shipped back within 30 days of the original delivery date.
The return shipping date must be verifiable through the carrier's tracking information. Simply purchasing a shipping label does not count as shipping the package.
IMPORTANT: The 30-day deadline applies to the date your return package is actually shipped, NOT the date it arrives back at my studio.
I understand that shipping delays happen! You will not be penalized for delays that occur while your properly shipped return package is in transit.
WHO PAYS FOR RETURN SHIPPING?
Buyers are responsible for ALL return shipping expenses, including:
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Return postage
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Tracking
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Shipping insurance
Tracking and insurance are REQUIRED for all returns.
Please package your return carefully to protect it during shipment. Items damaged because of improper return packaging may not qualify for a refund.
ARE ORIGINAL SHIPPING COSTS REFUNDABLE?
NO. Original shipping costs are nonrefundable, including the actual postage I paid to ship orders that qualified for FREE shipping.
If you paid shipping charges at checkout, those original shipping charges will not be refunded.
If your order qualified for FREE shipping through a coupon or promotion, the actual postage expense I paid to ship your order will be deducted from your merchandise refund.
Free shipping means I paid the shipping costs on your behalf. Unfortunately, those expenses cannot be recovered when merchandise is returned.
WHAT CONDITION MUST RETURNED ITEMS BE IN?
Returned merchandise must be in the same brand-new, unused, unaltered, and resellable condition as when it was received.
The following conditions will DISQUALIFY an item from an ordinary return or refund:
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Signs of wear or use
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Items that have been worn or laundered
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Items altered after receipt
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Food stains, cosmetics, or other stains
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Human or pet hair
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Perfume, smoke, or other strong odors
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Damage caused by improper return packaging
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Items that have been damaged or discarded after receipt
I cannot resell merchandise that has been worn, washed, altered, damaged, or exposed to odors or other contaminants.
Please inspect your merchandise carefully before wearing, washing, or altering it.
WHICH ITEMS CANNOT BE RETURNED?
PERSONALIZED (EMBROIDERED) ITEMS
If your apron or purse has been personalized with embroidery, it is not eligible for an ordinary return or refund.
Personalized names, monograms, or phrases make the item specific to one customer and generally unsuitable for resale.
INDIVIDUALLY CUSTOMIZED OR ALTERED ITEMS
If your apron or purse has been made with fabrics, materials, or design changes specifically requested by you, it is not eligible for an ordinary return or refund.
This includes items altered at your request.
These changes make the item too customer-specific to be resold to the general public.
WHAT IF MY ORDER ARRIVES DAMAGED, DEFECTIVE, OR INCORRECT?
Please contact me as soon as possible!
Even if your item was personalized or customized, I want to know if something is wrong with your order so I can help make things right.
Please include photographs showing the problem. Photographs are required when filing insurance claims for packages damaged in transit.
I take a LOT of pride in my workmanship, and I want every customer to receive exactly what they ordered.
The ordinary return exclusions above do not prevent you from contacting me about damaged, defective, or incorrect merchandise.
WHEN WILL I RECEIVE MY REFUND?
Once your return arrives, I'll inspect the merchandise and email you to confirm that I've received it.
I'll also let you know whether your return has been approved for a refund.
Approved refunds will be issued to the original payment method, less any applicable original shipping expenses as explained above.
Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. The exact timing depends on your payment provider.
DO YOU OFFER EXCHANGES?
I'm sorry, but I'm unable to process direct exchanges.
If you'd like a different size, color, or style, please return your eligible item according to the policy above and place a new order for the replacement.
You are welcome to order the replacement immediately if you're in a hurry, OR you can wait until your original return has been received and your refund processed.
Whichever works best for you!
Please remember that the original shipping expenses are nonrefundable, and all replacement orders are subject to the current production schedule.
QUESTIONS? I'M HAPPY TO HELP!
If you have questions about your order, shipping, returns, or anything else, please don't hesitate to contact me.
I'm the person who designs, cuts, sews, packages, and ships everything in my shop, and I want you to have a wonderful shopping experience!
Thank you for supporting my small handmade business!
Kindest regards,
Laurie ?